FAQ

 

1. How can we contact TibetanJewelry4U.COM service?

Donot hesitate to contact us if we are of any help.

By email:
Service@TibetanJewelry4U.com

2. Where is your company?

HONGKONG HASEN CO.,LIMITED is a company 100% for online business registered in HongKong, we donot offer drop-in pick up. Please contact us by email or fax.

3. Where are your jewelry produced?

All of the Tibetan Jewelry are handmade in Tibet, Nepal, India or Thailand by the local craftsmen from sterling silver, copper, turquoise, red coral, mila amber, or DZI beads.

4. Will you ship worldwide?

Yes, we do ship worldwide. But if you are from South American countries or Russia, African countries, please confirm the shipping terms before you make an order.

5. What is the shipping cost? And how do you ship the orders?

We offer two ways for shipping:

1) Registered Mail Shipping. This shipping ways is  Free for orders over USD60 to worldwide from China and only USD5.95 for orders below USD60.
NOTE: China Mail Air Shipping delivers packages in 10-20 days. If you buy some small items and value is not too much, we advise use mail air shipping to save cost.

2) UPS/DHL EXPRESS:

If value is much more than 100, we advise use Express Mail Shipping (EMS). EMS delivers packages in 5-10 business days and it is good for expensive items. Following is the rate for EMS;

USD1 - USD60: USD16.95
USD61-USD90: USD12.95.
USD91-USD120: USD9.95
USD121-USD150: USD5.95
USD150 or more: Free EMS shipping.

6. Are you sure you will ship items in good condition:?

An overview about how we inspect our products before shipment, to ensure the item we sent you is 100% perfect in quality.

7. How Long will you ship the orders?

For personalized jewelry will be shipped out within 7 business days. Normally products will be shipped out within 2-3 business days.

8. What is the package?

All the orders, any sizes, will be shipped in BOX with water-proof packages, ensuring the safe shipping.

9. Can I return the items if I donot like after I receive it?

1). Customers are suggested to purchase the Thai Jewelry they really like.

2). All our products will be shipped to our customers in perfect condition. We will inspect our products severely one by one before shipping since we are not shipping our products to you, but also our customer satisfaction promise to you.

3). Based on the severly inspection before shipping, there will be nearly zero chance for product flaws. If any, we beg you spend one munite to take a photo and send it to us. After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 5% bank processing will be charged).

4). All our products will be packaged carefully before shipping. So there will be nearly zero chance for products destroy. If any, we beg you spend one munite to take a photo and send it to us. After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 5% bank processing fee will be charged ).

5). If the item was returned with any broken or default caused by customer, we have our right to refuse replacement or refund.

6). If customer donot like items you buy, you can return us after you get a RMA number from us. We will check item after we receive the package, if item is in new condition, we will refund you the money. However, customer need pay all shipping cost in this condition, and 10% restocking fee and 5% bank processing fee will be charged.

7). Refund credit issuing process normally takes up to 5 business days. You may expect the credit to appear on your statement in around 5-10 days after we receive your request.

8). Our Adress for Return:

5-2-1701, xianghulinyu
8# xiaxianghu road
chengxiang street, xiaoshan district
Hangzhou City, Zhejiang province 310012
China

Contact: Huiqin Zheng
Tell: 0086-571-83732856 13819171778